Reference

How We Handle Your Account Information

We collect and process personal data when you create an account, deposit through bKash, Nagad or Rocket, and navigate our platform. This policy explains what we gather, how we use it, who we share it with, and the rights you hold over your information.

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19s How We Handle Your Account Information
DATA PRACTICES

How We Protect and Use Your Information

We secure account data with encryption, monitor login attempts for unusual activity, and require two-factor authentication for withdrawals. Cookies remember your session so you do not have to log in on every page load. We keep records to comply with financial regulations, detect fraud and resolve disputes. When you delete your account, we archive essential transaction logs as required by law, then erase everything else once the retention period expires.

Encryption and access

Account credentials and payment references travel over encrypted connections. Our team follows internal access controls so only authorised staff can view sensitive information when resolving account issues or investigating fraud.

Cookie management

We use session cookies to keep you logged in, preference cookies to remember your language, and analytics cookies to see which games you browse. You can block or delete cookies in your browser settings; essential session cookies are required for login.

Data retention

Active accounts and their transaction history stay on file as long as you use the platform. Closed accounts are archived for the period required by financial regulations in the jurisdictions where we operate, then purged once that window closes.

Your rights

You can request a copy of your data, ask us to correct errors, or delete information where regulations permit. Contact support through live chat or email with your account ID; we will verify your identity and process the request within the legal timeframe.

POLICY CONTACT

How to Reach Us About Your Data

If you want to review the personal information we hold, request a copy, ask us to correct an error, or delete data where permitted, contact our support team. We respond to data requests within the timeframe set by applicable regulations. Players in Dhaka and across Bangladesh can reach us through the same channels used for account queries.

Team online

Live chat

Open the chat widget in the bottom corner of any page and select the privacy option. Our team will verify your account and guide you through the request process in real time.

Email requests

Send your data request from the email address linked to your account. Include your account ID and a clear description of what you need so we can respond accurately and securely.

Account settings

Log in and navigate to the privacy section under account settings. You can view recent access logs, download your data history, and manage cookie preferences from that panel.

Privacy Policy Questions

We collect your name, phone number, email address and date of birth during registration. When you deposit through bKash, Nagad or Rocket, we log the transaction reference and amount but never store your wallet PIN.

We record transaction amounts, timestamps and payment method to process deposits, verify withdrawals and detect duplicate or fraudulent activity. Your bKash, Nagad or Rocket credentials remain with those services; we only see the transaction reference they return.

Yes. Contact support to request account closure. We archive transaction records as required by financial regulations, then delete the rest once the retention period ends. You can also download your data history before closing your account.

We share data with payment processors, hosting providers and anti-fraud services under strict agreements. We do not sell your information to advertisers or unrelated companies. All third parties are bound by confidentiality and data-protection rules.

Visit your browser settings to block, delete or manage cookies. Essential session cookies are required to keep you logged in. Preference and analytics cookies can be disabled; doing so may affect how the site remembers your language and game history.

Active account data stays on file while you use the platform. Closed accounts are archived for the period required by financial and anti-fraud regulations, then purged. Contact support for the specific retention window in your jurisdiction.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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